Terms of service

Controller and contact

The owner identified below is the controller of your data in Apuntivo. Their full identification details appear in the legal notice.

Boet Roef van Dongen

What Apuntivo offers

Apuntivo is a study-support service for organizing materials, preparing activities and using AI assistants. Responses and audio may contain errors: check them against your sources. They are not official academic assessments and do not replace a teacher.

The study space is designed for computers and tablets at least 1024 pixels wide. You need an internet connection and an up-to-date browser. General AI usage does not equal a fixed number of resources. Audio reviews have a separate monthly allowance shown in each plan; their duration is an estimate.

Account, materials and responsible use

Provide correct information, protect your credentials and report unauthorized access. Only upload material you may lawfully use. You retain rights to your material and authorize its processing as needed to perform the functions you request. If you voluntarily move to a plan with less capacity, including cancellation to Free, and exceed its storage or file count, you have 14 days from the effective change to meet both limits. During this time you can view, download and delete your files, but cannot increase usage above the quota. You will receive an initial notice and reminders seven days and one day before the deadline. Afterwards, the oldest uploaded files and their views will be permanently deleted only until both limits are met; independent generated content is retained. Order is based on upload date, not last access. Freeing enough space or upgrading sufficiently cancels pending deletion. Failed payments do not trigger this deletion. Deletion never occurs before 14 days after the initial notice was sent and 24 hours after the final notice; communication failures may extend the deadline shown in Materials.

Do not use the service to access others’ accounts, bypass controls, infringe rights or send unlawful content. Requests may be rejected for security reasons or for failing to meet a tool’s requirements. Minors need involvement of their responsible adults where legally required; subscriptions must be purchased by someone with legal capacity to do so.

Price and purchasing

Purchases, plan changes and renewals are currently paused. You can use Free and join the waiting list in Plans without subscribing or authorizing payments. When subscriptions become available, Plans and Stripe checkout will show the total amount and billing frequency before confirmation. Review the details and correct any errors before paying. Returning to the website does not activate a subscription: payment must be verified and the corresponding usage enabled.

If payment appears completed but activation is delayed, check its status or contact support before paying again. Keep the payment receipt and purchase confirmation. You can view your subscription and available documents in billing management.

Monthly allowance, renewal and cancellation

Free includes a small monthly allowance shared by Nubo and basic tools, subject to availability and a shared monthly budget, plus a separate audio allowance. Usage renews on the first day of each month in Madrid time, with no rollover or charges. For paid plans, each confirmed payment enables usage for the stated period. Unused monthly allowance expires at the end of that period; historical balances retain their original terms. Usage depends on the task and its length, not on a fixed number of tools.

Renewals are paused during this free stage. Your paid period remains available until it ends, subject to your remaining allowance; you then move to Free. Reopening sales will not automatically reactivate cancelled subscriptions. You can view your subscription through billing management. Cancelling renewal is separate from exercising withdrawal rights or deleting your account.

On Free, AI work already performed may reduce your allowance even if the task fails; usage awaiting verification remains reserved and never creates charges or debt. On paid plans, technical failures without a result do not reduce your allowance. Failed tasks will not later be charged to the student as delivered usage. If an incident prevents use of your purchase, contact us to review the case and applicable remedies. Technical limits or a service pause do not remove your legal rights.

Withdrawal and complaints

If purchasing as a consumer, you generally have 14 calendar days from purchase to communicate withdrawal without giving a reason. You can do this through an unequivocal statement to the contact email or use the model on this page. Using the model is optional.

Use of an AI function is not presented as automatically waiving all your rights. Any legal exception or request for an early start must be explicitly explained and recorded where applicable. Conformity rights and remedies for digital services apply; these terms do not exclude them.

You can direct questions, issues and complaints to the owner through the contact channel. The relationship is governed by applicable law without depriving you of protections or courts available to you as a consumer.

Withdrawal form

You can copy this text and email it to the indicated address. Complete only details needed to identify the purchase; do not include full card numbers or identity documents.

I hereby withdraw from my Apuntivo subscription. Purchaser’s name: [name] Account email: [email] Purchase date: [date] Payment reference, if available: [reference] Date of this request: [date]